The courier industry is exponentially rising owing to its extensive demand. The enterprises are required to transport their products to different locations. However, the delays in operations, excessive use of money due to poor management infrastructure, and absence of system with exquisite data maintenance policy annoy the customers. Eventually, they acquire services of another enterprise with more effective management.
Efficiency is the single most potent factor that differentiates an ordinary management system from an excellent one. The fleet management requires constant monitoring and guidance mechanism so that the process continues without any interruptions.
In the current age of technology, management through mobile phones adds a considerable amount of efficiency. Besides attaining a significant level of customer satisfaction, the mobile fleet management ensures a drastic reduction in wastage of time and money.
The availability of following six essential elements in a mobile application ensures the success of fleet management systems.
Automation of Processes
The primary objective of fleet managers behind incorporating a delivery tracking system is the efficient use of company’s resources, especially time and money. A mobile application will barely make any improvement if it is unable to automate more than 90 percent of the traditional fleet management processes. This claim is established from the fact that the amount of automation offered by a digital system varies directly with the efficiency of resource utilization.
Instead of dependence on the human workforce for scheduling order or sharing delivery acknowledgment, the digital fleet management system should be intelligent enough to address the customers’ requests and queries.
The advancement in AI technology has reached a remarkable milestone that the companies no longer require human input for running their operations. Only a small group of technical employees are needed to make occasional changes to the system. An effectively built system substantially reduces the probability of error in processing. The converse is often a case with humans. This reduction reflects the elimination of indirect costs and time-saving.
Many applications fail to fulfill the expectations of customers because the software is not capable enough. The efficiency should reflect in the user interface as well as in the underlying platform. The application developers should design the interface considering the user as the least technical person. Most of the employees including drivers, operators, and managers lack technical familiarity. Thus, the system should offer exquisite navigation which enables the users to access the intended information easily.
However, a perfect interface would serve little purpose if it is not backed by well-organized underlying application software at the backend. The application should consume the least space in the users’ mobile and run in parallel to other applications so that the software does not halt other operations on mobile device.
The efficiency of an application is most tested when it is put under extraordinary load. Poorly-built software would entirely or partially choke in such circumstances. The developers must make sure that the software is built to operate in the toughest situations.
Real-Time Tracking System
The feature of real-time tracking is the most attractive one in courier and fleet industry. Previously, the managers could not track the location of their vehicles which led some of the drivers to cause delays. The integration of this feature enabled the managers and courier receivers to forecast the arrival time. Consequently, the management has significantly streamlined and the events of unnecessary delays have drastically reduced.
GPS enables the developers to incorporate such tracking systems in the application. However, this integration requires a high level of expertise because inexperience and lack of knowledge on subject matter can create a faulty and inefficient tracker. Such a tracker would exacerbate the fleet management process instead of improving it.
History of Records
The paperwork for maintaining the recorded history went obsolete decades back. It was replaced by a digital database management system which would maintain the data in users’ computers. However, the data was highly vulnerable to loss or corruption when the computer memory crashed. Moreover, the commodity hardware was highly susceptible to breaches by unauthorized people.
Fortunately, the current practice of cloud-based management employed by the top fleet managers proved a remarkable alternative. By using cloud computing, the administrators can keep the data and processing software on remote servers instead of keeping it on computers of end-users.
A mobile application operating on top of cloud platform puts least pressure on processors of mobile device. The processing is performed on servers, and the user gets the result. Cloud keeps multiple copies of data on various servers so that data can be recovered in case of deliberate or accidental corruption.
The phenomenon of traditional database management system going obsolete is only a matter of time now after the introduction and massive success of cloud computing.
Swift Communication Platform
The presence of an effective communication mechanism between fleet drivers and operations staff enables both parties to stay in contact throughout the journey. It also capacitates the order scheduling intelligent system to take feedback from all stakeholders and improve the procedures in process. The authorities can take swift action in case of accidents and can capacitate the users to register complaints.
The incorporation of cloud infrastructure with mobile fleet management app allows the teams to work remotely. This implies that geographically distributed offices of a company can work simultaneously on the same task. The changes made by the team in one office can be viewed and modified by teams in other offices. The authorities can define and implement the access criterion so that only the authorized personnel are able to view and make changes.
Striving to Prosper?
The flaws in your fleet management system can cause a staggering rate of decline in the customer satisfaction level. This decline leads to the loss of significant customer base and eventually ends up in the failure of business. Research from credible sources intended to uncover causes of enterprise failures indicate that most of them had flawed fleet management infrastructure which neutralized the performance of other better performing departments. Conversely, the elimination of same shortcomings flourished some ill-performing companies.
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