The fleet management industry is undergoing through a revolutionary phase. Most of the companies are adopting digital technologies, keeping in view the value they add to the businesses. Each of the companies restraining to incorporate technologies is suffering from revenue and reputation losses. The cloud-based fleet service is the prerequisite to significantly improve delivery performance in contemporary times.
There are definite areas where delivery performance stumbles.
Sufferings of Customers
The consumers of the fleet industry up to a decade back had to go through a tiresome process to order and receive the courier. Think of a customer waiting for a shipment for a considerable time with no way to track it and the one who does not have a choice to pay online. The only solution for tracking was to call and trust the delivery agent. Some of the customers end up receiving the wrong item due to the inefficiency of paperwork.
Many consumers still suffer from these miseries owing to the continuation of terrible fleet management systems. The ones with patience may acquire the same service a couple of times or more, but most of the customers seek another delivery service after first bad experience.
Sufferings of Managers
The fleet managers of inefficient systems are subject to even bigger mess. They lack the capability to ensure delivery before deadline and remain in the middle of storm of human errors. Even after the era of paper records, the traditional database management systems (DBMS) did not significantly mitigate the human mistakes. The managers and assistants using DBMS have to enter the records manually. They also have to record the order by hand.
Every manager lacking the digital cloud-based platform remains uninformed about the agent’s activity. The driver might be at fault, but the staff has to agree with driver’s version of story since staff members do not have another choice. This surveillance deficit puts managers in trouble during audits and halts the goal to improve delivery performance.
A former manager of a defunct company shares the opinion on the condition of anonymity. He believes that the company fared very well before the commercialization of technologies including Artificial Intelligence (AI), cloud infrastructure and internet of Things (IoT). However, the neglect of leaders towards innovation resulted in massive losses and, eventually, bankruptcy.
Suffering of Delivery Agents
Many managers are short of options when one of their agents fails to deliver on time, or an assistant makes data entry error causing massive outrage from customer. Consequently, the subordinates either face termination or demotion. Many of agents face a range of other penalties regardless of the fact that they might not have a part in error.
Without digital tracking systems, the drivers may end up in high traffic zone or may traverse the road which takes longer to reach destination. The customers are not concerned with the problems occurred during the journey. They want on-time delivery or a legitimate reason with evidence to support the mentioned cause of delay.
Technology incorporation distinguishes rapidly growing logistic companies from suffering ones.
Insight into Large Enterprise
The input on subject from the executives of top courier companies indicates the essence of technology. The Head of Innovation at DHL believes that the incorporation of AI was the most significant step to “augment the logistics.” FedEx CEO considers the combination of AI and big data as the biggest tech trend in goods delivery process of contemporary logistics. Both leaders of the top courier services speak highly of how the cloud-based platform revolutionized their operations.
Insight into Small and Medium Enterprises
Any comprehensive business study should include the opinion from both small and large enterprises. DHL and FedEx were the top companies before the AI and cloud infrastructure integration too. Research on startups and small courier enterprises also reveal identical results. The effective implementation of these innovations results in a remarkable return on investments.
KeepTruckin, a fleet management company founded in 2013–, made to the list of Forbes for emerging companies. The service-provider attained this feat by making effective utilization of technology. It incorporates the AI and IoT in its business infrastructure with high efficiency.
Contrarily, the companies failing to adopt modern digital technologies have a substantially high failure rate. The investors put massive amount of money on purchasing the best fleet and resourcing the staff. However, they fail to improve delivery performance without integrating technologies.
The businesspersons invested a staggering $730 million in 2015 alone. However, they failed to realize the evolving trends in the industry. This shortcoming sunk majority of the investment without returning much.
IoT, AI, Big Data and Cloud-Based services are chief factors to improve delivery performance.
Irrespective of the scale of a company, some technologies ensure significant revenue when used as mobile apps. The AI and big data enable the delivery software to make intelligent decisions by studying the consumer behavior. This unparalleled technology is essential for courier services to plan future operations.
IoT allows achieving the on-time delivery goals by inducing the tracking, route finding and surveillance systems for customers, delivery agents and managers respectively. The most effective way is to have separate modules of app for each of the three primary stakeholders.
Cloud-based system enhances the automation of processes. This automation substantially reduces the probability of errors. They also improve delivery performance by saving the records on remote servers instead of end-nodes. There is a significant improvement in data security of the companies which incorporate cloud infrastructure.
Take the Path to Glory
The fleet services are transforming with intelligent software. The leaders of fleet delivery services restraining to optimize the operations with technologies are already struggling to compete. It is unfortunate for them to miss the value that cloud-based mobile apps for delivery management may bring. The case studies from past five years delineate that the technologies of AI, cloud, and IoT present the answer to the question of how to improve delivery performance.
If you aim to start a fleet business or to enhance the existing one, start your free trial today to evaluate the efficiency of our innovations.