In the continually growing technology, customers’ expectations are increasing day by day as various businesses have turned into e-businesses and buying and selling has become very common via online apps. Today, we receive our couriers to be delivered quickly at our doorsteps in the minimum possible time.
Logistics management industry has shown tremendous growth, in a very short span of time. Business Insider explains that APAC accounted for 40% of worldwide e-commerce sales in Q1 2017, but the majority of those sales went to more extensive or more mature markets in the region, that include China, Japan, Australia, South Korea, and India.
Retail and e-commerce have turned the traditional way of buying and selling to the delivery of products by the logistic optimization approach using delivery on-demand business module across Asia. The customers expect delivery of products by the method of logistic optimization.
With this ever-growing expectation of customers, local retail business owners have started migrating from local to on-demand delivery model. Delivery On-demand management service is one that furnishes home deliveries from local vendors.
Logistics firms have understood the market need and have started backing the retailers and e-commerce companies to provide last mile connectivity to consumers. It is a win-win situation, which enables the possibility of quickly responding to customer requests while maintaining proper quality standards.
Delivery On-demand management has become significantly simplified, and new startups are targeting the on-demand customer base for providing their products and services.
More recently, many start-ups are targeting the on-demand aggregate model to serve the requirements of different industries better. Asian countries are preferring Uber Eats, an on-demand food delivery management network.
Any economy, or industry, always get benefits from the influx of innovation or new businesses. Innovative ideas and energy boost the market through its progressive stance. The last couple of years have been famous for logistics and delivery for food, grocery, and furniture.
Until 2013, logistics companies were targeting on e-commerce, and few were targeting the local store businesses. However, start-ups like ZopNow, PepperTap, Grofers, and Swiggy understood the real potential of on-demand delivery management service as it is much more scalable than an inventory-based model and less capital intensive. These startups adopted an innovative way of doing business using the advanced same day delivery application, route optimization strategies and data analytics.
A Big Challenge for On-demand Delivery Management Companies:
The biggest challenge for on-demand delivery management companies face is to improve their delivery service. Consider the incomplete addresses and the changes in addresses of the customers from time to time. Grocery and restaurants have time-bound on-demand deliveries. The delivery management companies need to address the complication of perishable products as they need to move them from one place to another.
The use of technology is quite helpful to optimize the routes in real-time that is improving the engagement with the end customer. Logistics management can fix the gap between expectations and execution both on the customer perception end, and the client’s strategic planning end.
On-demand apps help to manage deliveries efficiently as it shows the distance and cost on an app and also tracks the location and status of the delivery boy coming to your home.
With the on-demand services, everything is now becoming few clicks away. People can order their required products/services using their mobile phones. Technology has improved almost every sector of the business that has increased the competition. The food sector is among the top on-demand delivery services.
On-demand food delivery apps have become more common as compared to other on-demand delivery sectors. Food outlets that have tie-ups with the online delivery apps get more than 20% business from these platforms.
The procedure for using these apps is straightforward. Customers need to order the required products online. The on-demand apps are becoming a trend because it is associated with a lot of benefits.
Role of app developers in making the apps appealing:
Quality of app using the right way to develop app plays a vital role in attracting the customers. A convenient user interface and the availability of necessary information help in the success of the app.
Emphasize on the UI/UX:
The customers Time spend on the app is of great value as the user can switch quickly to another app if he/she don’t find it useful.
Status of timely delivery:
The expected time of delivery should be known to customers to have a clear idea of food delivery. Customer prefers an app for the delivery order on time.
Users want to know the details and delivery time of their order, therefore; tracking location feature is quite useful in this regard. It keeps the customers engaged within the app.
Allow the users to give feedback:
The best feature of the online platform is that it allows two-way communication and allows users to provide feedback. Ratings and reviews help the customers in deciding whether an app is useful or not, making the app more appealing.
Keep the options of multiple payments:
Payment option is one of the significant choices in delivery apps. Customers prefer the cash on delivery option as it allows them to pay online conveniently. Therefore, it is better to keep all the frequently used options like PayPal, Net Banking, Payment through Debit or Credit card.
An important thing to consider is hiring a reputable company to get the on-demand delivery business app. We provide on-demand solutions for your delivery business all over the world. If you want to get a remarkable delivery on-demand solution, signup for DelivAgent today!